Please tell us about your experience of the event!

Photos at Business Success Matters event, St Albans June 2019

Professional Photography by Spike Brown, of Blue Feather Photography

Speakers and Topics for July 2019

Martin Munroe, The Alternative Board

Topic: DiSC can make you super productive!

Martin Munroe, The Alternative Board. Business Consultant, Speaker, headshot,


DiSC psychological profiling tool is a leading personal assessment tool used in business to improve productivity, communication and teamwork.


In this 30-minute session, you will learn about the DiSC model, identify your DiSC style and discover the similarities and differences among DiSC styles.


Speaker: Martin Munro of The Alternative Board works with a range of small business owners across Hertfordshire, helping them to get more out of their businesses by leveraging the power of advisory boards made up of other local business owners, 1-2-1 coaching and a suite of business tools.

Topic: Customer Experience Villain & Heroes

Don Hales, Customer Experience Keynote Speaker


The DON of Customer Experience
- a lively and experienced businessman. In the 70s and 80s The Don developed two major companies (from scratch) that realised a combined value of £80m, when sold to established organisations, 10 years later.


His success was built upon providing an outstanding customer experience and he will share with us just how much customer experience matters.