John Williamson of Peter Magnus Designs is one of our regular event photographers at Business
He's captured some of the animated conversations in the networking, the speakers and the concentration of listening and digesting the knowledge and expertise shared.
Charles has extensive experience working with multinationals in creating business strategies which revolve around customer successes. It's not just customer experience which counts,
it is the outcome that your customers desire when they make the buying decision.
Customer Experience (CX) is still the buzz word in business circles, but to really create a competitive edge for your business, in a over crowded market place, understanding successes will make the most difference on your bottom line.
Charles is passionate about customer focused business strategies, he worked with Citibank helping them create their new strategy delivering shareholder expectations and matching customers expectations.
His talk will be about how, even as smaller businesses, when we focus on the customer, we can out compete even the marketing campaigns of multinationals.
Charles founded NextTen.media (Home of Supercompany performance ideas), which is a great resource of articles on customers and business strategy.
Sophie has been working in hospitality for 13 years, she's looked after and planned events for massive corporate clients, intimate weddings, celebrity birthday bashes and everything in
She understands how to deal with customers who have high expectations, and how to deliver high standards of service, even on unexpected demands.
As General Manager of the newly refurbished Listed Mansion House Torrington Hall (in the heart of St Albans), she ensures consistently high levels of service to guests.
Torrington Hall as a boutique venue provides conference and meeting space for businesses, and quality en suite rooms.
There is an option of rooms with self catering kitchens for corporate guests and tourists alike.
Torrington Hall is perfect for those who are visiting St Albans, central location (a stone's throw from the Cathedral), great wifi it's perfect to make the most out of visiting the many fascinating activities, museums, parks, restaurants and shops in the area.
Sophie's talk will be sharing her experiences in business of resolving customer issues.
How to be responsive to customers needs, listening to their concerns. Adopting the "therapeutic" approach of actively listening, dissipating high emotions.
How to respond to customer complaints, to resolve issues satisfactorily for the customer, without it being too costly for the business!