Please tell us about your experience of the event!

Photos at Business Success Matters event, St Albans Sept 2019

Professional Photography by John Williamson, Blue Orange Images

Speakers and Topics for September 2019

Charles Bennett, International Customer Experience Consultant

Customer Service Excellence= Competitive Advantage!

Charles Bennett, The Next Ten, Customer experience, customer service, consultant


Charles Bennett, from The Next Ten lives part of the year in Welham Green, and part of the year in Dubai working with international businesses.   He works with businesses who want to excel in providing their customers the highest quality experiences. 


Charles will be sharing with us what he's seen working well as customer service strategies, and the reasons why businesses fail to deliver exceptional customer experiences. 

He'll be drawing on his decades of experience training in customer experience and designing business strategies which keep the customer as the highest priority.